Privacy, terms
& disclaimer

Health & wellness disclaimer

• Olesya Platonova is an energy healing practitioner trained through the Healing Touch Program (Levels 1 and 2 completed). She is not a physician, nurse, psychologist, counsellor or other regulated health professional, and does not hold herself out as one.
• Sessions do not diagnose, treat, cure, mitigate or prevent any disease, illness, injury or condition, physical or mental. No specific result or outcome is promised or guaranteed; every person's experience is different.
• Never delay, stop or change any medical treatment, medication or professional advice because of anything said or experienced in a session or read on this website. Please consult your doctor about any health concern, including whether relaxation practices are appropriate for you.
• Sessions are held remotely by video call or phone. You remain fully responsible for your own safety and environment during a session. Please do not take part while driving or operating machinery.
• Sessions are offered to adults aged 18 and over. A person under 18 may receive a session only when a parent or legal guardian books it and is present throughout.
• If you are experiencing a medical or mental-health emergency, or are thinking of harming yourself, contact your local emergency number (911 in Canada and the United States) or go to the nearest emergency department immediately.

Any information on this website is general in nature and offered for educational purposes only.

Terms of service

These terms apply when you use this website or book a session with Atlas Healing ("we", "us"). By booking, you confirm that you have read and agree to these terms and to the disclaimer above.

1. Sessions and booking

• Sessions are booked through the online calendar on this website. Your appointment is confirmed when you receive the confirmation email; please check your spam folder if it does not arrive within a few minutes.
• The discovery call is free of charge and carries no obligation.
• An Online Healing Touch Session lasts approximately 30 minutes and is priced at $50 CAD. Prices may change; the price shown when you book is the price that applies. Payment instructions are provided with your booking confirmation.
• Sessions are delivered by video call or phone. You are responsible for your own device, connection and a suitable private space. If technical problems on your side prevent the session from taking place, we will do our best to reschedule.

2. Rescheduling and cancellation

• You can reschedule or cancel using the links in your confirmation email.
• Please give at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be charged up to 50% of the session price. Illness and genuine emergencies are always treated with understanding — just get in touch.
• If we need to cancel, we will contact you as early as possible and offer a new time or a full refund of any amount paid.

3. Your responsibilities

• You confirm that you are 18 or older, or that a parent or guardian has booked on your behalf and will be present.
• You agree to let us know before the session about anything that might affect your comfort or safety during a relaxation practice, and you understand that you may pause or end a session at any time.
• You agree to treat the practitioner with courtesy. We may decline or end a session where conduct is abusive or inappropriate.

4. Limitation of liability

To the fullest extent permitted by law, Atlas Healing and Olesya Platonova are not liable for any loss, injury or damage arising from your use of this website or participation in a session, other than liability that cannot be excluded by law. Our total liability in connection with any session is limited to the amount you paid for that session.

5. Website content

All text, images and design on this website belong to Atlas Healing or are used with permission and may not be copied without consent. We try to keep information accurate and current, but the website is provided "as is" without warranties of any kind.

6. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Nothing in these terms limits any rights you have under applicable consumer protection law.

7. Contact

Questions about these terms: oplatonova@atlashealing.ca.

Privacy policy

Atlas Healing respects your privacy and handles personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and your choices.

What we collect and why

• Booking details — your name, email address, optional phone number, time zone, and any notes you add when booking. We use these only to schedule, confirm, hold and, if needed, reschedule your session.
• Contact-form messages — your name, email, optional phone number and your message, used only to reply to you.
• Session notes — brief notes the practitioner may keep about your intention and how a session went, to support continuity between sessions. These are kept confidential.
• Optional account — if you choose to create an account, your name, email address and sign-in details are stored so you can sign in again.
• Website analytics — only if you accept analytics cookies, anonymous usage statistics (pages visited, device type) help us understand how the site is used.

We do not ask for, and ask you not to send, detailed medical information. We never sell personal information and never use it for third-party marketing.

Services we rely on

To run the website we use trusted providers who process data on our behalf, under their own privacy policies and safeguards:

• Calendly — online scheduling and confirmation emails.
• EmailJS — delivery of contact-form messages and replies.
• Google Analytics — anonymous website statistics (only with your consent).
• Google Firebase — optional client accounts.

Some of these providers store data outside Canada (for example in the United States), where it may be subject to local laws.

Cookies

Essential cookies remember your language choice and cookie preference. Analytics cookies are set only if you click "Accept All" on the cookie banner; you can decline them without affecting the website or booking. The scheduling calendar is provided by Calendly and may set its own cookies as described in Calendly's privacy notice.

How long we keep information

Booking records and session notes are kept for up to three years after your last session, then deleted, unless a longer period is required by law. Contact-form messages are deleted once your enquiry is resolved. You may ask us to delete your information sooner (see below).

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing oplatonova@atlashealing.ca. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Security

We take reasonable steps to protect your information, including limiting access to the practitioner only and using providers that offer encryption in transit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.